Refund Policy

Last updated: 11 August 2026

WPResidence is a digital product, so once the theme is downloaded it cannot be returned in the same way as a physical product. For that reason, sales are generally final.

Still, we want to be fair. If something is genuinely wrong, or if we have not delivered what was promised, we will review the situation and do our best to make it right.

Before you buy

If you are unsure whether WPResidence includes a specific feature or fits your project, please ask us before buying. We would much rather explain the limits clearly in advance than have you feel disappointed later.

When we will refund

We review every refund request individually. We will normally approve a refund in situations like these:

• The product is significantly not as described. A feature we advertise is missing or does not work as described, and this was not something you could reasonably know before buying.
• There is a verified critical defect we cannot reasonably resolve. If something is genuinely broken, you reported it to our support team, and we cannot fix it or offer a workable solution in a reasonable time.
• You bought the same license twice. Duplicate or accidental purchases can be refunded.
• You were charged after cancelling. If a renewal payment was taken after you cancelled correctly, we will refund it.
• You did not intend to renew. If a yearly renewal was charged and you no longer want the license, contact us within 14 days and we will refund it.

Please contact us within 14 days of the purchase so we can review the request properly.

When we cannot refund

There are also situations where we cannot offer a refund:

• You changed your mind, or the project you bought the theme for did not continue.
• You bought without checking the demos or documentation. We make these available before purchase so you can review the product first.
• You need a feature WPResidence does not advertise. If a feature is not listed or shown in our demos, it is not considered a product defect.
• The issue is caused by third-party tools. This includes other plugins, custom code, unsupported hosting, server limits, or modified theme files.
• Support was not contacted first. Many issues can be solved quickly, but we need the chance to check and help.
• The request is made more than 14 days after purchase.
• You have already received a refund for the same product before. Repeat refund requests for the same product may be declined.

How to request a refund

Please email us at office@wpestate.org or open a ticket through our support system at care.wpestate.org.

To help us review the request faster, please include:

• The email address used for the purchase and your order number
• The license you purchased
• A clear explanation of what went wrong
• Any support ticket you already opened about the issue

We will reply within two business days. If the refund is approved, it will be sent back to the original payment method. Depending on your bank or card issuer, it usually appears within 5–10 business days.

Please contact us before raising a dispute or chargeback with your bank. Almost everything can be resolved quickly if you talk to us first. If a chargeback is opened, the license is suspended while the dispute is investigated.

What happens to your license

When a refund is issued, the license is cancelled. Any site activations connected to that license will no longer be licensed, and you will no longer receive updates or support for that purchase.

You will also need to remove WPResidence from any website where it was installed. Continuing to use the theme after a refund is not permitted.

Renewals

Licenses renew automatically each year so your updates and support do not lapse. You can turn renewal off at any time from your account, and we will email you before a renewal is charged.

If a renewal was charged by mistake, after you cancelled, or simply at a point when you no longer wanted the license, please contact us within 14 days and we will refund it.

Your statutory rights

Nothing in this policy removes any rights you may have under the consumer law that applies where you live.

If you are a consumer in the EU or UK, you may have a statutory right to withdraw from a purchase within 14 days. For digital products, that right may end once the download begins, if you agreed to immediate delivery at checkout. If applicable law gives you more protection than this policy, the law applies.

Purchases made elsewhere

This policy applies to licenses bought directly from wpresidence.net.

If you bought WPResidence through ThemeForest, your purchase is governed by Envato’s refund policy, and refund requests must be submitted to Envato.